Frequently Asked Questions

All sales are final. I do not offer refunds once you have downloaded your PDF files. If you change your mind about a pattern, please contact me before you have downloaded your pattern and a refund will be offered. Please be aware my Admin lets me know if and how many times you have downloaded a pattern from your account.

Q: What count fabric should I stitch your patterns on?
A: Our patterns can be stitched on any fabric count as we do not use fractional stitches.

Q: Help I can't login to my account.
A: If you forget your password you can get a new one by clicking on the 'Forgot your password?' link. You will be sent an automatedly generated email containing a new password which you can change later from your account.

Q: My computer crashed how can I get the patterns I have bought in the past?
A: Contact me and I will re-process your previous orders so you can download the patterns again.

Q: Are your patterns designed to be stitched on a sewing machine?
A: No. My patterns are to be stitched by hand.

Q: What formats are your patterns available in?
A: Our patterns are available in PDF format only.

Q: Are your patterns, kits, or just charts?
A: Our patterns are PDF charts. We do not kit our patterns.

Q: I finished a pattern and would like to show you my work. How do I do this?
A: Send me an email with your photo of your work attached to the email. We can display your work in the Stitched Gallery.

Q: How do I download the patterns I purchased?
A: Login to your account and click on the 'My Account' link. You will see your order history, click on the 'view' link for the order you would like to download and you will see the download button (s).

Q: Can I contact you regarding digitized embroidery I would like to sell to you?
A: No. Please do not contact me if you want to sell me anything. I regard these emails as SPAM and don't appreciate them at all!

If your question has not been answered on this page, you can contact me through the contact form.

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